Caradon House, The Green, East Rudham, Norfolk PE31 8RD (“Property”)
BOOKING CONDITIONS
CONTRACT
The Contract will be between you (“Client”) and Mr I Roundell (“Owner”). The Contract will be entered into when the Owner issues the confirmation form (not before) and will be subject to all the booking conditions. PLEASE READ THE BOOKING TERMS CAREFULLY. The Contract is on the basis that the property is to be occupied by the Client solely for the purpose as holiday accommodation and the Client acknowledges that no assured shorthold tenancy or any other protected occupation rights are granted by it. The Owner reserves the right to refuse any booking at his sole discretion.
1. PAYMENT
A deposit of 25% of the rental fee is payable within 7 days if the booking is made more than 8 weeks before the commencement of the rental. The balance shall be payable 8 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 8 weeks before the commencement of the rental, the total fee is payable. All payments shall be made to the Owner via the website payment system – www.caradonhouse.co.uk. Bookings will not be accepted from persons under the age of 18 years.
2. CANCELLATION
Any cancellation made by the Client for whatever reason shall be made in writing by email addressed to the Owner at the email address at the top of the Booking Confirmation. On receipt of notice of cancellation, the Owner will use reasonable endeavours to re-let the property for the period of booking. If the Owner succeeds in re-letting the property at the full price for the whole period they shall refund all monies paid less an administrative charge of £20 per booking.
Should a cancellation be made before payment of the balance is due (namely more than 8 weeks before commencement of the rental), and the Owner is unable to re-let the property for the whole rental period, the deposit will be forfeited. In such an instance, there would be no administration charge. If the property is re-let for a reduced rental period and/or at a reduced re-let price, then 25% (or any other deposit % paid in making the original booking) of the re-let price less the £20 administration charge will be refunded to the Client upon receipt of payment of the re-let. Please note that we may utilise external holiday let companies in order to rebook the rental period in question, which would be subject to a commission charge and where receipt of payment is normally on the first day of the month of the actual rental period in question. Any refund would be calculated on the actual payment received from the holiday let company, after the deduction of any commission charge.
If the Client cancels within 8 weeks of the booking and the Owner:
(a) only succeeds in re-letting the property for part of the period booked and/or at a reduced re-let price, the Owner will refund an amount equal to the re-let price for the period less an administration charge of £20. If the balance of the rental fee has not been paid by the Client and the deposit is insufficient to cover the amount owed, the difference shall immediately become due to the Owner notwithstanding cancellation;
(b) the Owner is unable to re-let the property at all then the full rental fee shall be due from the Client meaning the deposit and balance shall be forfeited to the Owner. If the balance has not been paid by the Client it shall immediately become due to the Owner notwithstanding cancellation.
3. CHANGES OF DATE
The Owner may (but is not obliged to) consider a request from a Client to change the dates of the booking after confirmation has been issued. Consideration of any request is conditional upon the following: (i) the request is received more than 8 weeks before the start of the booking; and (ii) the Client pays an administration fee of £20.
4. PERIOD OF HIRE
Rentals commence (unless notified otherwise) at 5:00pm on the day of arrival and terminate at 9:00am on the day of departure. Charges may be levied for late check out. No refunds are payable if you cut short your stay.
5. USE OF PROPERTY
The number of persons occupying the property must not exceed 22 guests at any time during your stay unless agreed in writing with the owner. The Client cannot change the number of adults or children during their stay. The property will be used for personal and domestic (not commercial) purposes only. The Client and all members of the Client’s party agree not to use the property for any illegal or immoral purpose and shall not sub-let or otherwise allow anyone to stay in it who the Owner has not previously accepted. The Client may forfeit the right to occupy the property and /or the Owner reserves the right to refuse entry to the entire party if these conditions are not observed and also forfeit the security deposit..
6. NOISE & BEHAVIOUR
We want all our guests to enjoy their stay and have an enjoyable time, whilst also respecting our valued neighbours and the peaceful nature of the area. To ensure everyone can enjoy their homes and holidays, guests are requested to observe the following strict house noise rules:
- Outdoor Noise and Music
- No loud music or amplified sound is permitted in the garden or outdoor areas at any time.
- Gentle background music may be played outdoors and must be kept at an low volume and strictly limited to before 10:00pm.
- Quiet time in garden from 10.45/11pm.
- General Noise Levels
- Please keep noise to a respectful level at all times, particularly in the evenings and early mornings.
- Doors and windows should be closed when playing loud music indoors to prevent disturbance to neighbours.
- Treat the property and its surroundings as you would your own home and neighbourhood.
- Neighbour Relations
- We have a close and respectful relationship with our neighbours, who help us monitor noise levels.
- We ask all guests to help us maintain that positive relationship by being considerate and keeping noise to an appropriate level throughout their stay.
4. Antisocial Behaviour
Antisocial behaviour” is completely forbidden at the property includes (but is not limited to):
- Threatening, abusive, aggressive, or intimidating conduct towards neighbours, the Owner, or any representatives.
- Vandalism, damage, or misuse of the property or its contents.
- Use, possession, or distribution of illegal drugs or substances.
- Illegal or immoral activities such as prostitution or unlawful gambling.
- Harassment, hate speech, or discriminatory behaviour.
- Any actions likely to cause alarm, distress, or nuisance to others.
Breach of Policy
Failure to adhere to any of the above rules under Noise and Behaviour (1,2,3,4) will result in non repayment of the £500 Security Deposit and/or the termination of your stay without refund.
The Guest Host is requested to leave x2 telephone numbers with the owner – the host’s telephone number plus one other member of the group.
The Owner cannot be held responsible, and shall have no liability, for noise or disturbance which comes from beyond the boundaries of the property, or which is beyond the Owner’s control.
FIREWORKS are not permitted at Caradon House due to local livestock.
7. COMPLAINTS
Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Owner and in the case of serious problems confirmed in writing by email.
8. BREAKAGES OR DAMAGE
The Client must notify the Owner promptly of any breakages or damage during their stay and shall reimburse the Owner for replacement, repair or extra cleaning costs on demand. A Security Deposit equal to £500 is payable by the Client to the Owner no later than 2 weeks prior to the day of arrival. The Owner will refund the security deposit within 14 days of the end of the Client’s rental period less any costs for breakages, damage, additional cleaning or other costs, if applicable.
9. CARE OF THE PROPERTY
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition, in the same location and in the same clean and tidy condition at the end of the rental period as at the beginning.
10. SMOKING
Smoking in the property is STRICTLY prohibited. If the Owner discovers evidence of smoking within the property, for example due to smells or smoking related damage, the security deposit will automatically be forfeited.
11. SAFETY
The Owner does not accept liability for any damage or loss to any property or possessions of the Client and the Client is advised to take out holiday insurance.
12. PETS
With prior written agreement and subject to the following conditions, up to a maximum of three dogs are allowed in the property:
- We do not accept dogs under the age of six months.
- No other pets are permitted.
- A charge of £25 per dog per week or short break will be made, payable in advance with the balance of the rental fees.
- No dog is PERMITTED UPSTAIRS or on any furniture.
- Dogs must not be left unattended with children or be left alone in the property, including in the garden or grounds of the property.
- It is an express condition of any dog being allowed in the property that the Client carries full pet insurance and pet liability insurance.
- The Client shall indemnify the Owner from any and all liability resulting from the Client having a dog.
- The Client will be billed for any damage resulting from dogs during the course of the Client’s stay at the property.
- If the Client or any member of the Client’s party has a pet allergy, the Owner cannot guarantee that dogs, or other pets, have not stayed in the property. The Client acknowledges this and agrees that the Owner shall not have any responsibility for any health reaction.
13. SECURITY DEPOSIT
A £500 Security Deposit is required for all bookings. This deposit is held to cover any costs arising from the following:
- Additional Cleaning
- The property should be left in a reasonably clean and tidy condition.
- The Security Deposit may be used to cover the cost of extra cleaning required beyond the standard changeover, including (but not limited to) excessive rubbish removal, deep cleaning of carpets or upholstery, or cleaning resulting from misuse of appliances or facilities.
- Damage or Breakages
- Any damage, breakage, or loss caused to the property, its contents, fixtures, or fittings during your stay will be deducted from the Security Deposit.
- If the cost of repair or replacement exceeds the Security Deposit amount, guests will be liable for the full cost.
- Anti-Social Behaviour and Noise
- Guests are expected to respect neighbours and adhere to the Noise and Behaviour listed in this document.
- The Security Deposit may be retained in full or in part if there is evidence of anti-social behaviour, noise complaints or breaches of the property’s noise policy.
- Deposit Return
- The Security Deposit will be refunded within 7 days of check-out, once the property has been inspected and no deductions are deemed necessary.
- Any deductions and the reasons for them will be communicated in writing.
- General
- By paying the Security Deposit, guests agree to these Terms and Conditions.
- Failure to comply with the property rules may result in forfeiture of the deposit and/or early termination of the stay without refund.
14. LIABILITY
Save to the extent that liability cannot be excluded by law, the Owner (on his own behalf and on behalf of his agents or others authorised by him) accepts no liability arising from or in connection with the Clients renting of the property.
15. THIRD PARTY RIGHTS
No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract.
16. NON-AVAILABILITY
If the property becomes unavailable or unusable for any reason prior to the date of a booking, then the Owner will notify the Client as soon as possible and shall: (i) use reasonable endeavours to find a suitable, alternative property; or (ii) reimburse the Client for any monies paid. If the property becomes unavailable the Owner shall have no liability save for the foregoing and this shall be the Client’s sole remedy. For the avoidance of doubt, the Owner shall have no liability for any costs that the Owner or their party incurs.
17. SERVICES
Please be aware that whilst the property advertises Broadband and WI-FI, this facility cannot be guaranteed to be available and the Owner shall not be liable to the Client or third parties for the non-availability of this facility or the failure of public utilities such as water, electricity, gas or other services beyond its control.
18. DISABILITIES
If the Client or any member of their party has a disability or medical condition which might affect their use or enjoyment of the property, the Client must make the Owner aware of this before a booking is confirmed.
19. VALUE ADDED TAX
All sums in this Contract are inclusive of value added tax.
20. WARRANTIES
The Owner does not warrant and accepts no responsibility for the accuracy of the website and or any verbal information given or statements made by himself or those acting on his behalf.
21. PRIVACY
By sending personal information to the Owner, the Client agrees to the Owner using and where necessary sharing such information for the purposes of the booking. The Clients personal data will not be used for any other purpose.
22. ASSIGNMENT
The Owner reserves the right to assign or sub-contract the whole or part of this Contract to a third party, including a letting agent, in which event it shall notify the Client in writing.
23. RIGHT OF ENTRY
The Owner or his authorised representatives shall be allowed the right of entry to the property at all
reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
24. GOVERNING LAW
This Contract and matter arising in relation to or in connection with it will be governed by and construed in accordance with English law and the Client and the Owner agree that the courts of England and Wales shall have exclusive jurisdiction.
25. CHANGES TO THE BOOKING TERMS
No changes to these terms shall be binding unless agreed in writing by the Owner and the Client. Email shall suffice for such purposes.